ViciDesk combines predictive dialing, AI analytics, and workforce management into one powerful platform. Deploy in minutes, scale forever.
Active Calls
24
+12%
Avg Handle Time
4:32
-8%
CSAT Score
4.8
+5%
Efficiency up 35%
This month
Trusted by industry leaders worldwide
10K+
Active Agents
50M+
Calls Processed
99.99%
Uptime SLA
4.9/5
User Rating
From intelligent dialing to ViciDesk-powered analytics, ViciDesk gives you the tools to delight customers and empower agents.
Predictive, power, and preview dialing across voice, SMS, and email channels.
Real-time transcription, sentiment analysis, and automated coaching prompts.
Monitor KPIs, queue health, and agent performance in real-time.
Scheduling, adherence tracking, and automated shift forecasting.
SOC 2 Type II, GDPR, HIPAA compliant with end-to-end encryption.
Go live in under 10 minutes with zero infrastructure setup.
Live Call Monitor
Agent #1042 • 2:34 duration
Our AI engine transcribes calls, analyzes sentiment, and surfaces coaching opportunities while the conversation is still happening. Supervisors get alerts the moment a call goes off-track.
All plans include core features. Upgrade as you grow.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Predictive Dialing | |||
| AI Transcription | - | ||
| Real-time Dashboards | Basic | Advanced | Custom |
| API Access | - | ||
| Custom Integrations | - | Zapier | Full SDK |
| SSO / SAML | - | - | |
| Dedicated Manager | - | - | |
| Uptime SLA | 99.9% | 99.95% | 99.99% |
Start free, upgrade when you are ready. No hidden fees.
Perfect for small teams getting started
Billed annually ($288/year)
For growing businesses scaling fast
Billed annually ($792/year)
Dedicated solutions for large orgs
Billed annually ($1992/year)
"ViciDesk reduced our average handle time by 35% in the first quarter. The AI coaching feature is like having a supervisor on every call."
Sarah Johnson
VP of Operations, TechFlow
"We migrated from a legacy on-premise solution and cut our telephony costs by 60%. The API is clean and the uptime is rock solid."
Michael Chen
CTO, CloudScale Inc.
"Our CSAT scores jumped from 3.8 to 4.6 within two months. The real-time sentiment alerts help agents pivot before issues escalate."
Emily Rodriguez
Customer Success Director, GrowthLabs
Join 10,000+ agents already using ViciDesk. Start your free 14-day trial today - no credit card required.
Free onboarding session included with every trial.
We use cookies to improve your experience. By continuing, you agree to our Privacy Policy.